Terms and Conditions
PLEASE READ THE FOLLOWING BOOKING CONDITIONS CAREFULLY WHICH OUTLINE OUR OBLIGATIONS TO YOU, AND YOUR RESPONSIBILITIES TO US.
These terms and conditions are the entire agreement between you and Wonder & Wander Group Pty Ltd (“Wonder and Wander”). These terms and conditions are governed by Victoria, Australia law and the parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia in respect of any dispute or proceeding.
PASSPORT AND VISAS
It is your responsibility to ensure you have a valid passport (including sufficient minimum 6 months validity from return date) and any applicable visa. Should you not have sufficient validity on your passport, you may be refused travel with no refund applicable. All extra incurred travel expenses
will be the responsibility of the traveler.
HOW TO BOOK
Contact us directly or book via the link provided for the online booking system. 2 months prior to departure date, a deposit of $1,000 AUD (or local currency equivalent) per person is required to secure your reservation together with a completed online traveler information form. Full payment is
required 2 weeks before departure. Upon receipt of your booking, you will need to pay your deposit or full payment within 7 days. By paying a deposit or full payment you agree that you have read, understood and will be bound by these terms & conditions. Payment plans are available upon request. The balance of the fare must be received by Wonder & Wander Group at least 2 weeks prior to departure. If the balance of monies is not paid by this date, cancellation may occur with all monies paid forfeited.
If you cancel your reservation, the following charges will apply: For cancellations received after deposit has been paid and prior to 25th September 2019 a charge of $1,000 per person (loss of deposit). For cancellations between 25th September to 15th October 2019 a 50% cancellation fee will apply, in addition to the non-refundable deposit. For cancellations between 15th October 2019 and departure – a 100% cancellation fee will apply. Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be entitled to a refund. Please consult your insurer for further details.
CHANGE/AMENDMENT OF BOOKINGS
After you have made a booking and paid a deposit, any change or amendment to your reservation will incur an administrative fee of $50 (or local currency equivalent) per person per change, plus any additional fees charged by 3rd party operators. After final payment or 25th September (whichever comes first) changes will incur an administrative fee of $100 (or local currency equivalent) per person per change, plus any additional fees charged by 3rd party operators. Changes/Amendments within 48 hours of departure will incur a fee of $200.00 plus any additional fees passed on by 3rd party operators. Such changes are subject to availability and only upon full agreement by Wonder and Wander at our sole discretion. If your requested change is not available normal cancellation policy applies.
All additional add on products sold by Wonder & Wander Group and/or its 3rd party suppliers are non-refundable/non-changeable/non-exchangeable. These items/activities may be amended/changed within 7 days of purchasing the item/activity however this is at the sole discretion of Wonder & Wander Group and/or 3rd party suppliers. Additional fees may be charged should a change be permitted. These amendments/changes are subject to availability.
Depending on your reason for cancelling and provided your reasons fall within the terms of your travel insurance policy, subject to these terms and conditions you may be entitled to a refund. Please consult your insurer for further details.
The prices stated are valid from event sale date until event close date. Ticket prices are “per person” & quoted in USD/NZD and AUD throughout the brochure and website, prices are subject to change based on currency and will be updated on the website and in correspondence. They are inclusive of
GST where applicable. Tickets must be paid in full prior to departure. Wonder & Wander Group reserves the right to amend prices at any time. Travel taxes and charges are subject to change; therefore the package price may vary between time of deposit and time of final payment.
It is likely that the entire ticket cost of our event is fully tax deductible, but as we cannot give you tax advice you should check with your accountant.
WHAT’S INCLUDED IN OUR PRICES
*Please note this may vary between products
- Accommodation costs incurred during the stated package.
- Meals as specified
- Return Airport transfers as outlined in our itineraries.
- Entertainment during some meals.
- Access to wellness/fitness sessions that are identified as part of the retreat
WHAT’S NOT INCLUDED IN OUR PRICES
*Please note this may vary between products
- Personally incurred expenses such as souvenirs, telephone, email, laundry charges, optional activities and items of a personal nature (e.g. alcoholic drinks not included in our packages). Additional nights accommodation
- Requests for upgrades or changes/alterations to product
- Meals or accommodation whilst traveling to/from your home port.
- Any travel cost incurred to/from your home port.
- Any charges levied by resorts/vessels/coaches for use of their facilities.
- Travel Insurance.
- Travel Visa’s (where required)
Wonder & Wander Group will not be held responsible for any loss or theft of baggage or belongings. You should ensure you have the appropriate travel insurance.
It is a condition of purchasing a Wonder & Wander Group package that you have adequate travel insurance for you and all members of your traveling party. You should take out travel insurance at the time your booking is confirmed. Whilst Wonder & Wander Group exercises utmost care, in the
unlikely event of emergency, staff may use their sole discretion to call for medical assistance, emergency transfer or other such matters if they feel the situation warrants it. In such instance Wonder & Wander Group reserves the right to claim a refund of such monies from you in the first instance and your insurer if required. Ask us for details at the time of booking.
Wonder & Wander Group STAFF
You agree to accept the authority of Wonder & Wander Group staff and comply with their decisions. In the event a staff member requires a passenger to leave a trip, no refund will be given. That passenger is also responsible for their return transportation costs and will have no claim against Wonder & Wander. Please refer to the code of conduct.
Wonder & Wander Group has made every endeavour with the production of it’s brochure and website (www.wonderandwander.com) to ensure that the information is correct at the time the brochure was printed and the website information uploaded. However prices and services set out in our brochure and on our website are subject to change or withdrawal without notice. You agree that any photograph or image taken of you during your trip with Wonder & Wander Group may be used by Wonder & Wander Group for promotional purposes or in our brochure or on our website without any further consent or payment.
CHANGES IN ITINERARY
Wonder & Wander Group reserves the right to make changes to an itinerary if circumstances beyond our control makes it necessary, including weather, political, and cultural conditions.
PRE AND POST TOUR TRAVEL AND ACCOMMODATION
Wonder & Wander Group is not responsible for your travel arrangements and costs incurred in getting to the point of commencement of the trip, or from the point of conclusion of the trip (unless stated otherwise in the booking inclusions). All bookings with these carriers, hoteliers or other service providers are subject to their terms and conditions and limitations of liability imposed.
HEALTH, FITNESS & MEDICAL
You should be of reasonable health and fitness and carry all required medication. You must inform Wonder & Wander Group of any pre-existing medical conditions, including mental illness prior to travel. Wonder & Wander Group will keep this information confidential. We may request a doctor’s
certificate certifying fitness to travel. In certain circumstances, Wonder & Wander Group may require that a carer travel with you if you have special needs or a disability. Wonder & Wander Group reserves the right to refuse to carry passengers who we believe may not be able to safely undertake one of our trips. In the event the resort/vessel/vehicle carrier refuse travel due to a pre-existing medical conditions that has not been notified, Wonder & Wander Group will not be liable and no refund applicable.
MATTERS OF DISPUTE
In the unlikely event of any dissatisfaction with the accommodation or any other service provided by Wonder and Wander, you must report it immediately to Wonder & Wander Group or resort/vessel/vehicle staff so action can be taken to remedy the problem. Failure to notify Wonder &
Wander Group or resort/vessel/vehicle staff of any problem immediately may result in your ability to claim compensation from them being extinguished or reduced. Any complaint made to us after the trip should be made in writing within 28 days of trip completion. Should the complaint not be made in writing within this time, Wonder & Wander Group may refuse to investigate or offer any form of compensation. This will be at the sole discretion of Wonder & Wander Group and our 3rd party suppliers/operators.
CODE OF CONDUCT
The success and enjoyment of your trip depends on you and others behaving in an appropriate and responsible manner. It is a condition that your conduct is compatible with the well being and general enjoyment of others on your trip. You agree to accept the authority of Wonder & Wander
Group staff and resort staff and comply with their authority and their directions. Wonder & Wander Group has a zero tolerance to illegal drug use and possession, threatening or abusive behaviour, both physical and verbal, and property vandalism. If, in the absolute opinion of Wonder & Wander
Group staff your behaviour breaches this code of conduct then Wonder & Wander Group will remove you from the trip. If this occurs you will be responsible for your own return transport costs and you will not be entitled to any refund for the unused portion of your trip. You also agree that you will have no claim against Wonder & Wander Group or the resort.
LIMITATIONS OF LIABILITY
The responsibility of Wonder & Wander Group and/or their agents is limited. Wonder & Wander Group acts as a tour operating company and is not a
carriers, hoteliers, or provider of other services such as sightseeing tours and adventure activities. All bookings are subject to the terms and
conditions and limitations of liability imposed by those carriers, hoteliers and service providers. Those terms and conditions may limit or exclude liability for death, personal injury, delay and loss or damage of baggage. Wonder & Wander Group will not be liable for any death, personal injury delay, damage, loss, accident or additional expenses or inconvenience which may be occasioned either by reason of any defect in any resort/ vessel/vehicle, or caused through the default or negligence of any company or person engaged in conveying you or in carrying out the arrangements in connection
with your trip.
Force Majeure: Wonder & Wander Group will not be liable to you in the event your trip is disrupted or terminated by reason of an unforeseeable event such as cyclone or other adverse weather condition, military coup, political action or civil war or acts of terrorism.Your trip may include activities such as swimming, snorkeling, diving or parasailing. You accept that these activities and others of a similar nature may involve varying degrees of risk and you take part at your own risk. You accept that Wonder & Wander Group is not responsible for any personal injury or death sustained in these activities or others undertaken whilst on your trip.
Nothing in these terms and conditions shall be read as excluding, restricting or modifying your rights given to you under legislation in relation to the supply of goods and services including the Consumer Guarantees Act. Passengers who purchase an optional service or product do so in direct
contract with the provider and rely solely on their own judgment for participation. By completing the booking you warrant that the information contained in the booking is correct.
Wonder & Wander Group stores information about you and your booking so that we can notify you of our trip, special offers and for the purposes of obtaining your feedback. As an individual (i.e. a natural person), you have rights under the Privacy Act 1993 to access and request the correction of
any personal information that we hold about you. As an individual, your name, company, position and email address will be visible on our Wonder & Wander GroupApp and on a networking attendee list viewable to all other attendees. If you do not want to receive information from Wonder & Wander Group or to have your details visible on our app and/or attendee networking list please contact us on firstname.lastname@example.org
Wonder & Wander Group has taken all reasonable care to ensure the accuracy of information on the website and other published material however prices and services offered are subject to change.